Terms & Conditions

  • tick_icon The annual fees must be paid upon the new subscription directly and the customer must renew the rent of the post box within a month from the expiry date. In case of delay, a fine of 6 riyals is calculated.
  • tick_icon Oman Post reserves the right to stop the service if the subscription is not renewed within two months of its expiry date.

  • A shipment is considered unacceptable if
  • tick_icon No customs declaration is made when required by applicable customs regulations.
  • tick_iconIf it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender not bearing any additional charges imposed by the exporter.

  • A shipment is considered unacceptable if
  • tick_icon No customs declaration is made when required by applicable customs regulations.
  • tick_iconIf it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender bearing any additional charges imposed by the exporter.

  • A shipment is considered unacceptable if
  • tick_icon If it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender not bearing any additional charges imposed by the exporter.

  • A shipment is considered unacceptable if
  • tick_icon If it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender not bearing any additional charges imposed by the exporter.
  • tick_iconOman Post is not responsible for this service in case of delay or loss due to lack of tracking.

  • A shipment is considered unacceptable if
  • tick_icon If it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender not bearing any additional charges imposed by the exporter.

  • A shipment is considered unacceptable if
  • tick_icon If it contains prohibited, dangerous or prohibited substances or if it contains any other substance that cannot be transported safely and legally.
  • tick_iconIf the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • tick_iconIn the event that the accepted shipment cannot be delivered to the receiver for any reason or is requested to be returned, it will be returned to the source with the sender not bearing any additional charges imposed by the exporter.

  • tick_icon Advertising postal items are accepted without covers and inside open envelopes.
  • tick_icon Maximum weight 50 grams per item.
  • tick_icon Minimum limit for accepting the service is at least 5000 printed items.

  • tick_icon Ensure that you provide the full required detail to prevent returning/ refusing the service.
  • tick_iconMake sure to collect the full original documents after completing your service at the post office
  • tick_iconNo refund applicable if the transaction has been rejected by the ministry.

  • tick_icon The original bank receipt must be attached
  • tick_icon Verify that the transaction data is correct after receiving it
  • tick_icon Ensure that all official documents (original) are retrieved.
  • tick_icon The department is not responsible for transactions that were not received by their owners within one week from the date of the request

  • tick_iconDetermine the correct and accurate order to complete the transaction.
  • tick_iconThe postal employee / system must be provided with complete and correct data to avoid retrieval / interruption of the transaction
  • tick_iconEnsure to retrieve all official documents (original) if they are delivered to the post office.

  • tick_icon Determine the correct and accurate order to complete the transaction.
  • tick_icon The postal employee / system must be provided with complete and correct data to avoid retrieval / interruption of the transaction
  • tick_icon Ensure to retrieve all official documents (original) if they are delivered to the post office.

  • tick_icon Determine the correct and accurate order to complete the transaction.
  • tick_icon The postal employee / system must be provided with complete and correct data to avoid retrieval / interruption of the transaction
  • tick_icon Ensure to retrieve all official documents (original) if they are delivered to the post office.

Prohibited Items

  • 1.Prohibited items in general :
  • tick_icon Narcotics and psychotropic substances, as defined by the International Narcotics Control Board, or other illicit drugs which are prohibited in the country of destination
  • tick_iconObscene or immoral articles
  • tick_iconOther things prohibited to be imported or traded in the country of destination.
  • tick_iconCounterfeit and pirated articles
  • tick_iconItems which, by their nature or in their packaging, may present a danger to users or the general public or may contaminate or damage other items, postal equipment or the property of others
  • tick_iconDocuments that have the status of current and personal correspondence exchanged between persons other than the sender and the addressee or the persons residing with them
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